Full job description Job title : Group 1 Van Centre Norwich Service/Parts Advisor Apprenticeship
Vacancy ID : 13117
Investor Group : Group 1 Automotive
Site : Volkswagen Vans Norwich
Postcode : NR2 4LX
Recruitment Advisor : Donna Coulson
Recruiter email :
Hourly rate : £8
Specialism : Service Advisor Apprenticeship
Programme Name : Customer Service Practitioner Standard (Level 2)
Anticipated Interview Date : 2026-12-01 00:00:00
Anticipated start date : 2027-01-04 00:00:00
Employer description :
One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.
We are looking for the next generation of apprentices to work within our retail network, taking on the technical and life skills that will be the foundation of a rewarding career.

Job description : This a mixed role between service advisor and parts advisor.
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different so the role will vary. Some duties on a day-to-day basis may include:
*Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
*Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
*Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
*Promotion: assisting with the sale of accessories and service plans.
*Providing advice to customers who are having problems with their vehicles.
*Taking sales orders from customers both face to face and over the phone.
*Stock control for vehicle parts and accessories.
*Maintaining an ordered stock room.
*Raising invoices for parts sold.
*Liaison with internal teams to ensure the correct stock is place at the right time.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Training provided
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
Qualifications received
On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):
*Level 2 Customer Service Practitioner Standard
*Brand specific certifications
Future prospects
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Brief Overview of the Vacancy : This a mixed role between service advisor and parts advisor.
Qualifications required : GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

’Equivalent’ grades include:
• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
Personal Qualities : Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service
Things to consider : As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointe