Full job descriptionLead Insights Business Partner
North West London (3 days per week in office) | £85,000 + Bonus
Looking for a leadership role where you can shape the future of customer insight? This is a rare opportunity to lead a high-profile insights function through a period of transformation, driving strategic decision-making across brand, communications, retail and customer experience. You’ll have the platform to influence senior leaders, modernise ways of working, and build a best-in-class insight capability.
The Company
This well-known consumer organisation is investing heavily in data, analytics and customer insight as part of a wider business transformation. With a strong focus on understanding customer behaviour and improving commercial performance, they are evolving their Insights & Analytics function to become more strategic, integrated and impactful. You’ll join at a pivotal point in that journey, working alongside senior business leaders to shape the future direction of the function.
The Role
As Lead Insights Business Partner, you will act as the senior insight adviser to marketing and business leadership, translating customer, market and performance data into actionable recommendations.
Key responsibilities include:
*Leading insight strategy across Brand & Communications, Retail and Voice of Customer programmes.
*Acting as a trusted strategic partner to senior stakeholders, influencing decision-making at director level and above.
*Developing frameworks for brand tracking, campaign effectiveness and marketing measurement.
*Integrating market research, customer insight and analytics to deliver a holistic view of customer behaviour.
*Working closely with analytics, econometrics and data teams to maximise the value of insight initiatives.
*Managing agency partnerships and ensuring the right research approach is applied to key business questions.
*Driving the transformation of the insights function, improving methodologies, operating models and ways of working.
*Leading, coaching and developing a team of insight professionals.
*Delivering clear, compelling storytelling that drives commercial action and business outcomes.
Your Skills & Experience
*Strong leadership experience in Consumer Insights, Customer Insight or Market Research.
*Experience partnering with senior stakeholders and influencing strategic business decisions.
*Deep understanding of consumer behaviour, brand performance and marketing effectiveness.
*Commercially focused with the ability to translate complex insights into practical recommendations.
*Experience leading teams through change, transformation or capability development.
*Strong stakeholder management, communication and presentation skills.
*Experience working within large consumer-facing businesses is highly desirable.
*Knowledge of brand tracking, campaign effectiveness, attribution, econometrics, Voice of Customer and customer analytics methodologies.
*Experience managing external research or agency partnerships.
What They Offer
*Salary up to £85,000.
*Performance-related bonus.
*Hybrid working with 3 days per week
*Significant visibility across senior leadership teams.
*The opportunity to shape the future of an evolving insights function.
*A broad remit covering brand, communications, retail and customer experience.
*Strong career development opportunities within a growing data and analytics environment.
*The chance to build and lead a high-performing team while creating lasting commercial impact.
How to Apply
If you are interested in this role, please feel free to apply below.