Full job description Customer Account Advisor - Permanent - High Wycombe - £21,000 to £24,000 per annum plus benefits!
A fantastic company based in High Wycombe are looking for a Customer Advisor to join their team. Your main responsibility will be to manage customer queries, place orders and process escalations across a number of communication channels.
Main day to day duties:
*Determine customer requirements and identify the best solutions in-line with company processes and procedures.
*Process customer orders via calls, emails or web orders.
*Accurately process and manage enquiries, quotes, sales orders and invoices.
*Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.
*To pro-actively promote new products and support the customer’s needs and requirements.
*To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
*Adhere to all company policies and procedures.
Skills:
*Excellent communication skills across all platforms with internal teams and external customers.
*Excellent customer service skills and confidence to deal with difficult queries/complaints.
*Multi-task, prioritise, manage time and workload effectively.
*Ability to learn quickly and retain information accurately in an ever changing industry.
*Experience with CRM systems.
Requirements:
*Have at least 2 years Customer Service experience.
*Have experience with using Sage or other comparable CRM systems.
*Have experience with Microsoft Office/365.
Working hours are Monday to Friday 08:30 to 17:00. Interviews are happening right away so don’t delay and apply today!