Customer Service Advisor
other jobs CCR Recruitment Group
Added before 11 Days
- England,East of England,Essex
- full-time
- £25,000 per annum, inc benefits, negotiable
Job Description:
Customer Service Advisor
Location: Romford
Salary: £23,000 (Plus excellent bonus and benefit package)
Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed)
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.
Daily Duties:
* Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
* Answer incoming call to assist our field agents in dealing with our clients’ customers.
* Assist our clients’ customers with their general queries.
* Make outbound calls to our client’s customers to attempt to establish contact.
* Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
* Liaise directly with our clients to establish the correct resolutions for their customers.
* Manage calls within the company agreed quality framework
* Drive own performance to achieve required
Location: Romford
Salary: £23,000 (Plus excellent bonus and benefit package)
Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed)
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.
Daily Duties:
* Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
* Answer incoming call to assist our field agents in dealing with our clients’ customers.
* Assist our clients’ customers with their general queries.
* Make outbound calls to our client’s customers to attempt to establish contact.
* Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
* Liaise directly with our clients to establish the correct resolutions for their customers.
* Manage calls within the company agreed quality framework
* Drive own performance to achieve required
Job number 1102909
metapel
Company Details:
CCR Recruitment Group
Company size: 10–19 employees
Industry: Recruitment Consultancy
CCR is a respected provider of recruitment services to the contact centre and customer service industries. We pride ourselves on speed of response, p...