EUC Desktop Engineer
Aylesbury (Mon-Fri onsite)
£20.74 per hour (umbrella)

Responsible for providing proximity based support for the end user computing estate. A motivated and dynamic individual is required to join a progressive team supporting the organisation.

RESPONSIBILITIES
•             Drive high levels of customer service and satisfaction
•             Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance
•             Provide effective Problem management through trend analysis and investigation
•             Provide remote and hands-on support for all end user computing software and devices employed by the Trust
•             Ensure excellent verbal and written communications are applied at all times
•             Build, install, troubleshoot and repair software and hardware issues related to desktop/laptop and mobile devices
•             Provide technical support for the Trust’s healthcare applications
•             Ensure appropriate and up-to-date documentation is maintained at all times
•             Adhere to the Trust’s internal processes and procedures
•             Flexibility to travel and move equipment between the Trust’s sites
•             Complete desk and equipment moves
•             Assist colleagues and drive positive team work
•             Assist and mentor Service Desk colleagues
•             Identify areas of improvement
•             Act as resource for Projects when required