My client, a leading Tech Firm is looking for a Prepayment and Collections Analyst to join their expanding team. The company has recently been going through a large amount of growth in both their European and American offices.
This role will support and enhance current reconciliations as well as build new reconciliations for teams across the company.
* Handle all incoming bankruptcy notices and takes appropriate action as defined in the bankruptcy process flow document.
* Respond to internal inquiries from customer care or ERT and handle escalated disputes.
* Prepare reports relating to Payment processing operation and facilitate transfer of files from and to Outside Collection Agency.
* Maintain liaison with collection agencies on a daily basis and is responsible for daily adjustments tracking and reporting and handles updates to customer accounts of payments received through OCA.
* Ensure timely daily payment transaction processing while maintaining logs of activity.
* Excel proficiency for efficient data manipulation and analysis, contributing to process enhancements.
* Proactively solving customer issues through support tickets.
* Apply logical thinking to solve customer issues and propose effective operational solutions.
* Possess strong knowledge of Collections and Bankruptcy practices and procedures.
* Educated to degree level.
* Relevant broader finance experience.
* Intermediate to advanced excel.