We are seeking a dedicated Customer Service Manager to lead our Secretarial & Business Support team. The successful candidate will manage and improve customer service procedures to enhance the client experience and satisfaction.
Client Details
Our client is a leading player in the recruitment consultancy industry, with an established presence in London. They have a large workforce, providing services across various sectors and are reputed for their strong commitment to quality and excellence.
Description
* Manage and lead the Secretarial & Business Support team
* Develop and implement customer service policies and standards
* Handle complex customer service issues
* Train staff to deliver exceptional customer service
* Contribute to business development and company growth
* Maintain a deep understanding of the recruitment consultancy industry
* Ensure customer satisfaction and loyalty
* Regularly report on team performance and customer feedback
Profile
A successful Customer Service Manager should have:
* A degree in Business Administration or relevant field
* Proven experience in a customer service leadership role
* Strong understanding of customer service techniques and strategies
* Excellent interpersonal and communication skills
* Proficiency in using customer service software and databases
Job Offer
* A competitive salary range from £36,000 to £44,000 per annum
* An opportunity to work and grow in the recruitment consultancy industry
* A thriving work culture that values teamwork and innovation
* Generous holiday entitlement
We encourage all candidates who meet the above criteria to apply. This is a fantastic opportunity to contribute to a successful team in a leading recruitment consultancy firm in London.