CUSTOMER ANALYST
REMOTE-FIRST (London HQ)
Up to £45,000 + benefits
This is a fantastic opportunity for a Customer Analyst to join this leading retailer focusing on loyalty and best customer offerings through data-driven solutions!
THE COMPANY:
This is a well-known retailer group in the homeware space, catering for all their customer needs. With both in-store and online offerings, they are currently going through a digital transformation, and they are looking for a Customer Data Analyst to work on a range of customer analytics projects, immediately getting to add value to the company!
THE ROLE:
As a Customer Analyst, you can expect to:
* Work daily with SQL to conduct deep-dive analysis into customer behaviour and trends.
* Work on customer segmentation to create better customer profiles
* Utilise these segments in order to have the best customer contact strategy for personalised campaigns
* Create a clear customer view, understanding key metrics like retention, lifetime value and loyalty
* Communicate data insights in simpler terms with the wider business, as well as manage relations with stakeholders
YOUR SKILLS AND EXPERIENCE
As a Customer Analyst, you will be expected to:
* Have prior experience in a commercial role covering similar things to the responsibilities listed above
* Have experience working with very large customer data sets
* Have excellent technical skills in SQL for data extraction, manipulation and analysis
* Have a solid understanding of customer analytics, across segmentation, LTV, churn, loyalty, acquisition, retention, etc.
* Be confident in communication with people to tell stories with data and present information clearly
SALARY AND BENEFITS
* Up to £45,000 base salary DOE
* Wider benefits like bonus scheme, pension and staff discount
* Remote-first policy for candidates based further afield - head to either the London or Southampton offices once a month/quarter
* Excellent retailer name for the CV, as well as great experience working in a successful company that’s just scratching the surface of their capability - what a time to join!
HOW TO APPLY:
Please register your interest by sending your CV to Alanah Chambers via the Apply link on this page.
This role not the one for you? I have roles across Marketing & Customer Insight all over the north and midlands of England, so please do look at the other roles I’m covering to find your perfect next step!
Segmentation, personalisation, customer analytics, customer insight, customer behaviour, lifetime value, churn analysis, loyalty, acquisition, retention, marketing, campaigns, customer targeting, customer contact