We are hiring a Desktop Support Engineer to join a well-established Information Technology Services and Solutions company. The company Develops applications for the banking industry and then migrates to a full IT services organisation.
About the Role:
The role is to provide first/second-line support in end-user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels.
Function
To ensure quality and timely delivery of all 1st/2nd line desktop support services, mainly deskside.
* To assist in the delivery of IT projects.
* To deliver desktop /onsite support services at client location.
* Identifying and responding to calls in a professional manner
Technical Responsibilities:
* Delivery of 1st/2nd line support activities and duties
* Desktop/laptop imaging builds and repairs
* Attend meetings as required based on work being undertaken
* Escalate quality matters to the Team Leader/Service Delivery Manager
* Assist fellow team members in identifying solutions to problems
* Be flexible and be able to work out of hours on occasion when necessary
* Can analyse, diagnose, and troubleshoot problems within set SLAs
* Able to work methodically and logically
* Can communicate effectively, both orally and in writing
* Exposure to hardware/software builds
* Exposure to Active Directory on Windows Server 2016 and upwards
* Some exposure to Office 365, M365 & Defender ATP
* Networking protocols, including TCP/IP
* Remote Assistance
* Windows 10/11 Desktop OS Support
* Ability to learn quickly and to follow processes
Required Skills
* 1-2 years in a similar position
* Good hardware and Cabling knowledge (server, laptop, desktop and printers)
* Microsoft certification would be an advantage
Benefits:
* Hybrid work options
* Annual leave plus bank holidays
* Paid days to be used for medical appointments or other health related issues
* Pension plan and life insurance
* Training and development opportunities
* Employee wellness program and perks
* Friendly and supportive team culture
* On-site parking
* Work from home
Job Type: Permanent
Pay: up to £30k per annum
Schedule: Monday to Friday
Experience:
* Desktop Support: 1 year (required)
* Office 365: 1 year (preferred)
* TCP/IP: 2 years (required)
* Remote Assistance: 2 years (required)
* Microsoft Windows Server: 2 years (required)
* Active Directory: 1 year (required)