This position requires a Leasing & Operations Associate to be a pivotal part of our clients dedicated team in London. The successful candidate will manage all sales / leasing operations and provide outstanding customer service to customers.
Client Details
Our client is a dedicated real estate Living specialist investor-manager who pride themselves on delivering outstanding homes with in-built community ethos. With a senior leadership team who boast decades of prior experience in investment, development and management of over $3.5bn of living assets, the company continues to exceed its growth targets and development pipeline. They are a forward-thinking ESG developer/manager who create sustainable environments to live, stay and enjoy for the long-term. This is a rare opportunity to join a growing business with a fun, empathetic culture whilst working with founding members - a real opportunity to make a difference.
Description
Leasing:
* Run and deliver the sales process from prospecting to deal closure.
* Take potential members on viewings and follow up.
* Consistently meet or exceed sales targets.
* Prepare and deliver weekly sales reports.
* React and respond within agreed service time lines, ensuring prospective members and members expectations are managed within agreed deadlines.
* Ensure quality information is cared for professionally including any personal preferences.
* Maintain accurate lead and sales records and member activities using CRM software.
* Prepare and deliver weekly sales & operations reports.
Customer-centric duties:
* Build a strong and successful relationship with members to maximise retention.
* Deliver all aspects of customer service, including a comprehensive front-of-house service, anticipating and exceeding member expectations.
* Respond to customer queries and complaints in a friendly and professional way, identifying and undertaking appropriate action.
* Support members’ events and activities.
* Provide recommendations to enhance member experiences.
Operational support:
* Logging of maintenance requests, cleaning, and other services requests from members
* Manage cleaning and maintenance team in response to planned and reactive activities.
* Complete administrative move- in and move- out preparations.
* Look to maximise efficiency of operations.
* Complete daily Health & Safety compliance activities.
* Perform emergency night/ out of hours security tasks as part of the operational requirements.
* Complete monthly stock inventory
Profile
The successful Leasing & Operations Associate should have:
* A degree, preferably in a relevant field such as Property Management or Business Administration.
* Demonstrable experience working in and delivering high-touch customer service roles (such as hospitality, high-end Build-to-Rent or Student Accommodation block management, retail / front-of-house).
* Excellent negotiation skills.
* Strong organisation, communication and report writing skills.
* People oriented attitude, showing empathy, having fun and ability to work well in a tight-knit team.
Job Offer
* Competitive annual salary plus 20% bonus and benefits (incl. private health)
* Accommodation - heavily subsidised studio rate in our clients brand new building.
* A significant role in a growing London property company.