Group Client Manager - Logistics
other jobs Indigo Search Limited
Added before 4 Days
- England,North West,Cheshire
- full-time
- £38,000 - £45,000 per annum, inc benefits
Job Description:
THE ROLE:
* Reporting into the Head of Function, the Group Client Manager will be responsible for a Customer Services team (headcount of up to 7 people).
* Liaising with key clients of this logistics business.
* Utilisation of KPI’s & Processes in order to monitor client relationships.
* Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
* Pro-active Account Management of clients (being the "face of the business" to them).
* Able to understand client needs and respond to them pro-actively and positively.
* Utilising data to inform decisions and also provide regular reports to Senior Management.
* Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
* Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
* Overall Customer Services responsibility for at least 5 heads or more.
* Able to account manage clients in a pro-active & constructive way.
* Able to engage & motivate your people - setting highly professional standards.
* Ability to use data to inform some of your decision-making.
* Able to liaise from shop-floor to Board level.
* Able to challenge your team where appropriate.
* IT savvy - able to produce reports for senior leaders of the business regularly.
* Able to commute to the Golborne area on a daily basis.
* Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:
With over 20 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
* Reporting into the Head of Function, the Group Client Manager will be responsible for a Customer Services team (headcount of up to 7 people).
* Liaising with key clients of this logistics business.
* Utilisation of KPI’s & Processes in order to monitor client relationships.
* Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
* Pro-active Account Management of clients (being the "face of the business" to them).
* Able to understand client needs and respond to them pro-actively and positively.
* Utilising data to inform decisions and also provide regular reports to Senior Management.
* Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
* Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
* Overall Customer Services responsibility for at least 5 heads or more.
* Able to account manage clients in a pro-active & constructive way.
* Able to engage & motivate your people - setting highly professional standards.
* Ability to use data to inform some of your decision-making.
* Able to liaise from shop-floor to Board level.
* Able to challenge your team where appropriate.
* IT savvy - able to produce reports for senior leaders of the business regularly.
* Able to commute to the Golborne area on a daily basis.
* Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:
With over 20 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
Job number 1144155