Purpose of the Role
To effectively undertake a range of cleaning duties in line with the Housekeeping Specification to ensure that all areas (front-of-house, back-of-house, external) of Queensgate Shopping Centre are consistently clean and presentable.
Key Responsibilities
To undertake a range of cleaning duties to the standard specified within the Housekeeping Specification, inclusive of:
* Reporting and reacting to incidents (such as spillages) as and when required.
* Cleaning interior and exterior touchpoints, surfaces, furnishings, fixtures and fittings.
* Cleaning interior and exterior floors and floor coverings.
* Cleaning washroom areas inclusive of toilet appliances (i.e. toilets, sinks, etc), also replenishing consumables (i.e hand-soap, toilet tissue, etc).
* Removing waste from internal and external areas; segregating and disposing of this in a suitable manner.
* Removing sharps / biohazards as an when required; disposing of these in a suitable manner.
* To escalate any incidents on-site to the Shift Leader / Operations so they may be rectified immediately.
* To undertake any other reasonable duties/request that commensurate with this position as designated by the Shift Leader / Soft Services Cleaning Manager / Facilities Manager / Client / Company.
Health and Safety
* To take reasonable care of your own health and safety.
* To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
* To not interfere with, or misuse anything that’s been provided for your health, safety or welfare.
* To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
* To report any injuries, strains or illnesses you suffer as a result of doing your work activity to your line manager immediately.
* To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
* To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
* To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
* To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
* To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
Other
* To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Queensgate Shopping Centre.
* To work in accordance with site policies and procedures.
* To liaise and communicate with other colleagues as needed.
Person specification:
* Able to lift and carry heavy equipment, furniture, rubbish.
* Able to wear personal protective equipment as supplied.
* An effective communicator with a good understanding and speaking of English.
* Able to plan and priorities’ workload to ensure objectives are achieved on time.
* Able to identify problems and take appropriate action where necessary to resolve.
* Able to follow instructions on the use of cleaning materials and machinery.
* Able to attain a consistent standard of service in cleaning duties.
* Enjoys and is able to work constructively as part of a team.
* Able to adhere to manual handling and health and safety regulations as required.
* Flexible approach to work.
* Appreciates that projects need to be completed; effective and efficient Time management of self and duties.
* Methodical approach with an ability to work under pressure.
* Uses judgement to know when to ask for help and guidance.
* Takes responsibility for own work and demonstrates initiative.
* Records information accurately and pays attention to detail.
* Builds appropriate professional, friendly and accessible relationships with line managers, colleagues and tenants.
Skills, Knowledge and Experience
* Experience of working in a fast-paced, customer-facing environment.
* Previous cleaning experience within the retail (or similar) industry.
* Full UK Driving Licence.
Working Hours - 37.5 HRS / Week – 5 On, 2 Off Roster Pattern (MON-FRI) – Night Shift (22:00 – 06:00) 
Salary - £11.70/hr 


#LI-DNI

Please see our Benefits Booklet for more information.