Junior Technical Support Specialist
other jobs Arc IT Recruitment
Added before 3 Days
- England,London
- full-time
- £23,000 - £26,000 per annum
Job Description:
Junior Technical Support Specialist (Fully Remote)
Salary: Up to £26,000 per annum, depending on experience
Full-time, Permanent
Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support.
Responsibilities:
* Answering product-related customer queries via phone and email.
* Resolving simple technical issues for our customers in a timely manner.
* Prioritizing technical product issues based on severity and impact.
* Collecting contextual and technical information about product issues to facilitate efficient resolution.
* Handing over clear and detailed information to developers regarding bugs and change requests.
* Participating in daily/weekly sprint meetings with the team to discuss progress and plan tasks.
Key Requirements:
* Some experience in customer-facing interaction, demonstrating strong communication and interpersonal skills.
* Familiarity with Web technologies such as HTML, CSS, and JavaScript. (Desirable)
* Some knowledge of C# and the .NET framework. (Desirable)
* Ability to work independently and collaboratively in a remote team environment.
* Strong problem-solving skills and a proactive approach to technical challenges.
* Attention to detail and a commitment to delivering high-quality customer support.
Sound like you? Send your CV now.
Job Type: Full-time, Permanent, Salary: Up to £26,000 per annum, depending on experience
Salary: Up to £26,000 per annum, depending on experience
Full-time, Permanent
Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support.
Responsibilities:
* Answering product-related customer queries via phone and email.
* Resolving simple technical issues for our customers in a timely manner.
* Prioritizing technical product issues based on severity and impact.
* Collecting contextual and technical information about product issues to facilitate efficient resolution.
* Handing over clear and detailed information to developers regarding bugs and change requests.
* Participating in daily/weekly sprint meetings with the team to discuss progress and plan tasks.
Key Requirements:
* Some experience in customer-facing interaction, demonstrating strong communication and interpersonal skills.
* Familiarity with Web technologies such as HTML, CSS, and JavaScript. (Desirable)
* Some knowledge of C# and the .NET framework. (Desirable)
* Ability to work independently and collaboratively in a remote team environment.
* Strong problem-solving skills and a proactive approach to technical challenges.
* Attention to detail and a commitment to delivering high-quality customer support.
Sound like you? Send your CV now.
Job Type: Full-time, Permanent, Salary: Up to £26,000 per annum, depending on experience
Job number 1146000
metapel
Company Details:
Arc IT Recruitment
Company size: 11-50 employees
Industry: IT Services and IT Consulting
Founded in 2000 by Marcus Freeman, ARC IT provides recruitment solutions for both contract and permanent positions across a broad range of IT and busi...