Qualifications, Skills and Experience:
* Previous Sales experience and delivering exceptional customer service is desirable
* Demonstrable knowledge and understanding of residential lettings is essential
* ARLA level is 3 qualified is preferable
* Experience of working in an administrative role managing a high volume workload is essential
* A strong team player who is self-motivated, industrious and works well under pressure.
* Detail oriented, able to set priorities, complete simultaneous projects and ability to meet tight deadlines - strong time management and organisational skills
* Proven numeracy skills with a good academic record
* Computer literate including minimum Intermediate standard when using Microsoft packages, Outlook, Excel & Word
* Previous database experience would be beneficial
* Excellent communication skills, able to communicate effectively in both written & oral, at all levels, internally and externally
Daily
* Check voice mails/ emails and/or delegate to relevant team member
* Ensure appropriate marketing collateral is displayed in leasing office and amenity area
* Run and/or prepare reports on daily lettings activity
* Participate in morning lettings meetings
Property Release & Portals
* Orderly release of Apartments to ’market’ (website, Property portals) as per Lettings Manager instruction
* Work with Lettings Manager to ensure website and portals display a range of units, aspects, size, layout and price
* Ensure properties have correct photos & property descriptions before releasing to market and portals
* Upload Property photos on system
* Select and upload (pre-written) property descriptions and apply to units on system
* Ensure incentives (’specials’) are applied correctly in system before releasing properties to the market
* Audit Property Portal adverts to ensure pictures, information displayed and rents are correct and accurate
* Rotate adverts where necessary to ensure adverts are always on the first page / or no advert remains for more than 14 days
Qualifying and Viewing
* Attend viewings, negotiate and close
* Assist applicants with application queries / issues
* Assist applicants with progressing offers
* Ensure all applicants and guarantors have been grouped into the relevant offer
* Communicate with all parties and manage expectations of referencing from the get-go
Auditing & Compliance
* Carry out right to rent checks and complete details in system for follow up checks
* Spot checks of applicant & viewing notes
* Ensure all documents are audited to meet KPIs
General
* Report property defects quickly and through the correct channels
* When required, locate and amend Page Narratives and Auto Responders