CUSTOMER SERVICE ADMINISTRATOR (OFFICE BASED)
other jobs Floss Agency
Added before 3 Days
- England,South East,East Sussex
- full-time
- £26,000 per annum
Job Description:
This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for company legal enquiries & processing of relevant documentation.
Main tasks and responsibilities:
* Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
* Liaise with Solicitors and Home-owners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor - deed of variations/deed of surrender.
* Arranging Maintenance Contracts for sub-contractors
* Filing documentation with Land Registry
* To provide an efficient and effective service to customers
* Update and maintain company software
* To accurately record and monitor queries on the company database
* Answer telephone calls and queries professionally, accurately and consistently
* Monitor, manage and action incoming emails
* Liaise with customers on the progress of their enquiry
* Raise jobs sheets, chase up and monitor progress
* Liaise closely with contractors
* Reviewing Lease Agreements and Contracts
* Raise purchase orders
* Check and process invoices
* Produce and send letters
Skills, experience and attributes required:
* At least 2 years experience in a customer service role
* Ideally someone with a background in dealing with contracts, solicitors, legal queries, etc.
* The company will also consider candidates who have an admin background dealing with maintenance queries, sub-contractors, property sales and residents.
* Proficient in using Microsoft products and general IT literacy
* Excellent organisational and time management skills
* Excellent communication skills, both verbally and written
* Ability to handle complaints and difficult situations
* Able to work as part of a team, but also independently
This is a great opportunity to join a growing company with an exciting future.
Main tasks and responsibilities:
* Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
* Liaise with Solicitors and Home-owners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor - deed of variations/deed of surrender.
* Arranging Maintenance Contracts for sub-contractors
* Filing documentation with Land Registry
* To provide an efficient and effective service to customers
* Update and maintain company software
* To accurately record and monitor queries on the company database
* Answer telephone calls and queries professionally, accurately and consistently
* Monitor, manage and action incoming emails
* Liaise with customers on the progress of their enquiry
* Raise jobs sheets, chase up and monitor progress
* Liaise closely with contractors
* Reviewing Lease Agreements and Contracts
* Raise purchase orders
* Check and process invoices
* Produce and send letters
Skills, experience and attributes required:
* At least 2 years experience in a customer service role
* Ideally someone with a background in dealing with contracts, solicitors, legal queries, etc.
* The company will also consider candidates who have an admin background dealing with maintenance queries, sub-contractors, property sales and residents.
* Proficient in using Microsoft products and general IT literacy
* Excellent organisational and time management skills
* Excellent communication skills, both verbally and written
* Ability to handle complaints and difficult situations
* Able to work as part of a team, but also independently
This is a great opportunity to join a growing company with an exciting future.
Job number 1147420
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Company Details:
Floss Agency
Floss Agency is a dynamic forward thinking employment agency based in Tunbridge Wells. It serves companies and organisations in the South East. Floss?...