We are seeking an Customer Service/Internal Sales Team Leader for our client based in Hollywood, Birmingham!
Join a family-run manufacturing firm with more than 75 years’ experience, spanning three generations!
Our clients company was originally founded to reuse corrugated boxes after WW2 - staying focused on encouraging and providing greener alternatives, using renewable and sustainable sources, as well as recycled materials.
Be a part of a company with a real commitment to environmental awareness.

Key Responsibilities:
* Proactively contacting customers to further sell different products
* Oversee the complete customer journey
* Plan, execute and analyse sales and marketing campaigns
* Lead existing customer service team to aid in strengthening existing working practices
* Support product enquiries
* Develop best solutions for customers
* Process orders
* Manage customer accounts
* Monitoring customer feedback
* Examine feedback performance data to aid in departmental improvements
* Liaise with the Purchasing, Design, Production and Warehouse departments to ensure excellent customer service

Skills and Qualifications:
* Previous experience in customer service, internal sales or B2B marketing beneficial
* Previous experience in technical sales
* Self-motivated, confident in using own initiative
* Able to motivate others - leadership skills
* Strong organisational skills
* Able to handle multiple tasks and adhere to deadlines
* Strong communication skills
* Problem solving skills