Renewals Account Handler
£26,000
Telford


Key Responsibilities:


*Handle a portfolio of smaller and medium sized insurances/clients.
*Telephoning clients prior to their renewal and going through a pre-renewal fact find.
*Calculating and delivering renewal premiums.
*Negotiating and securing the business for a further 12 months.
*Agreeing payment methods and arranging finance of renewal premium, if required.
*Cross-selling policies the client does not currently have.
*Meeting tight deadlines and achieving KPI’s which include renewal retention, rate changes and cross-sell penetration.
*Provide a quality service to clients covering all aspects of their insurance arrangements; to advise, arrange and secure the appropriate cover at a competitive premium.
*Take instructions relating to the provision of insurance cover from clients and Senior Account Handlers/ Accounts Executives when appropriate.
*Check policy documents, (including endorsements), accuracy prior to receipt by clients.
*Obtaining quotations for both new and renewal business.
*Obtaining quotations and arranging cover.
*Verifying documentation and endorsements.


Key Skills and Experience:


*Experience in customer retention, service, account management, and insurance is preferred
*Strong organisational and administrative skills
*Excellent communication and interpersonal skills
*Proficiency in using CRM software and other relevant tools
*Attention to detail and accuracy
*Ability to work effectively in a team and independently
*Previous experience in the insurance industry is an advantage


Excellent career progression and personal development opportunities.
Full time hours Mon-Fri, 25 days holiday + bank holidays.


For further details please contact Anjna Mahey at Anderson Scott Solutions Ltd