Full job descriptionKey Account Manager
UK South (Hybrid / Remote – 1–2 days per month in office)
£55,000 – £65,000 + Benefits


We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value.
Key Responsibilities
*Manage and develop long-term strategic relationships with key customer accounts.
*Act as the primary commercial contact for a portfolio of high-value clients.
*Build and maintain account development plans aligned to customer objectives and business priorities.
*Lead regular customer reviews, strategic meetings, and stakeholder engagement activities.
*Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed.
*Identify opportunities for account growth including upselling, cross-selling, and contract expansion.
*Develop and manage revenue and growth plans across assigned accounts.
*Lead contract renewals and commercial negotiations.
*Proactively identify and mitigate risks relating to customer retention and satisfaction.
*Support the continuous improvement of account management processes and best practices across the business.
Skills & Experience Required
*Minimum 5 years’ experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses.
*Strong experience working with Microsoft Dynamics 365 Business Central environments.
*Proven ability to manage complex customer relationships involving multiple stakeholders.
*Strong commercial awareness with experience driving account growth and customer retention.
*Strategic mindset with the ability to focus on long-term customer value.
*Excellent communication and relationship-building skills, with confidence engaging at senior leadership level.
*Highly organised with strong prioritisation and account management capabilities.
*Comfortable working autonomously and taking ownership of customer outcomes.
*Experience using HubSpot CRM would be advantageous.
Benefits
*Competitive annual leave entitlement, including your birthday off.
*Pension scheme available from day one.
*Critical Illness and Death in Service cover.
*Electric Vehicle Salary Sacrifice Scheme.
*Employee Assistance Programme.
*Ongoing professional development and Microsoft certification training.
*Modern, digitally focused working environment with access to the latest Microsoft technologies.
*Supportive company culture with a strong focus on wellbeing and employee development.